Seine Hospitality School
MSc Luxury Retail & Service Operations
An operations-first alternative to generic luxury brand management. Students work inside premium retail, hospitality, beauty, fashion or service organisations and prove their ability to deliver excellence.
Roles students can grow into
The company role must be linked to the learning outcomes and become more demanding over time. Placement is never presented as guaranteed before a suitable employer and contract are confirmed.
Boutique operations assistantClienteling and CRM assistantRetail excellence coordinatorLuxury e-commerce assistantEvents coordinatorCustomer experience assistant
Potential employer environments
↗ Luxury boutiques↗ Premium hotels↗ Fashion and beauty houses↗ Jewellery companies↗ Premium e-commerce↗ Experiential agencies
Academic modules connected to the workplace
Clienteling
Premium customer experience
CRM and loyalty
Brand codes
Luxury supply chains
Boutique performance
Events and experiences
Digital luxury
International luxury markets
Four semesters of increasing responsibility
01
Semester 1 - Master the codes
Understand service, brand expression and customer expectations.
- Service audit
- Client journey
- Brand standards evidence
02
Semester 2 - Perform
Improve a boutique, CRM or experience workstream.
- Clienteling plan
- Performance analysis
- Event or campaign delivery
03
Semester 3 - Coordinate
Connect service, operations and commercial goals.
- Retail excellence project
- Team coaching asset
- Management review
04
Semester 4 - Elevate
Deliver a measurable premium service transformation.
- Applied thesis
- Executive defence
- Verified skills passport
Evidence expected at graduation
The exact assessment framework will be aligned with the certification requirements. The programme is designed to leave each graduate with visible, employer-relevant proof.
✓ Service audit✓ Clienteling plan✓ Retail performance analysis✓ Employer evaluation✓ Applied thesis
Join the development list
This pathway belongs to phase two. Registering interest helps Seine validate student and employer demand; it is not an application for immediate enrolment.